Thank you for shopping with TBug Creations! Many of our products are customized or made especially for you. Please review the information below before placing your order.

Processing Times

Most orders are processed within 5–7 business days. Personalized, custom, or made-to-order products may require 7–14 business days.

Processing time is the time needed to create and prepare your order. It does not include the time your package spends in transit.

Large orders and unusually detailed custom projects may require additional time. If that happens, we will contact you with an updated completion estimate.

Shipping and Delivery

Shipping costs are calculated at checkout based on the package and delivery location.

Estimated delivery times begin after your order has been completed and given to the shipping carrier. Delivery dates are estimates and cannot be guaranteed.

Once your order ships, you will receive a confirmation email with tracking information when available.

Local Pickup

Local pickup is available for customers in Brevard County, Fl. Please wait until you receive confirmation that your order is ready before arriving.

Pickup instructions will be provided when your order is complete.

Shipping Delays

TBug Creations is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control. We will gladly help you review the tracking information if a delay occurs.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or shipped.

Customers may be responsible for additional shipping charges if an order is returned because of an incorrect or incomplete address.

Lost or Missing Packages

If tracking shows that your package is still in transit, please contact the shipping carrier for an update.

If tracking shows the package as delivered but you cannot locate it, please:

1. Check around your property and with other household members.
2. Ask nearby neighbors whether they received it by mistake.
3. Contact the shipping carrier for delivery details.
4. Contact TBug Creations if you still need assistance.

TBug Creations is not responsible for packages that are lost or stolen after the carrier marks them as delivered. However, we will help you with any available carrier claim information.

Damaged Packages or Incorrect Items

Please inspect your order when it arrives. If your order is damaged during shipping or you received the wrong item, contact us within 3 business days of delivery.

Include your order number and clear photographs of:

• The damaged or incorrect item
• The shipping package
• The shipping label

Please keep all packaging until the issue has been reviewed.

Order Changes and Cancellations

Because many items are personalized or made to order, changes and cancellations must be requested as soon as possible. Once production has started, an order may not be changed or canceled.

Submitting a request does not guarantee that a change or cancellation can be made.

Contact Us

For questions about your order or this shipping policy, contact:

TBug Creations
Email: tracy.elaine@tbugcreations.com
Please include your name and order number so we can assist you quickly.